Residents of the Rockhill apartments in Montreal
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22 December 2023
In a TEAMS meeting on December 21, 2023, Rockhill Tenants' Collective members and Minto representatives, including Regional Director Carmello Contarini and Building Manager Éric Cao, discussed several key issues. The tenants presented a new website aimed at streamlining communication, which Minto praised. In addition to the website presentation, all agreed to schedule monthly meetings to foster ongoing improvements at Rockhill. The discussion covered pressing matters such as garage vandalism, snow removal blocking sidewalks, faulty non-slip mats on exterior stairs, and a recent 15-minute power outage at Rockhill. Minto committed to addressing these issues, signaling actions like ordering parts for garage door repairs and investigating the power outage. Talk about maintenance revealed Minto's intent to speed up service responses, with plans to publish performance statistics for accountability and process enhancement.
Read More...24 November 2023
We felt a desire for collaboration ,and observed communication efforts from our administration in the immediate aftermath of the submission of our petition, but the improvement has NOT been sustained. Many tenants complain about not receiving callbacks or messages, or receiving inadequate or confusing responses, without results. It creates a lot of unnecessary frustration.
Serious problems persist in terms of communication, both with tenants and with employees and suppliers. The administration MUST realize that it operates in the housing sector and has legal and moral obligations to the people who live here. It persists in acting with a mix of stubborn lack of responsiveness, and thoughtless haste.
Regional Director Contarini, during our first meeting (12.09.23), informed us that he would already require that every Friday, the coordinators send him, by email, a report of all communications and responses made to tenant requests. Since Regional Director Contarini was not present at our meeting today, it will be imperative, at our next meeting in a month, to discuss this again to assess whether these changes have indeed resulted in an improvement in communications and follow-ups.
The Property Manager takes this into account and only aims for improvement in communications. He says he is the first to suffer the consequences of these poor communications. Tenants are getting frustrated and angry, which seriously bothers him in his work. So, like all of us, he aims for improvement as soon as possible. He has changed the entire telephone system for all members of the administration to more efficient devices. Each employee now has a headset for better handling of phone exchanges. Unfortunately the problem is not technological: it is not caused by mishearing the sounds of the people speaking but not using active listening, empathy and a sense of urgency when discussing problems with the tenants.
24 November 2023
Following the tenants' consultations, we met with the managers of Rockhill to discuss the points raised.
12 September 2023
The RTC has met with the Minto administration following the delviery of the petition.
Monday March 3 2025 at 7 PM
In the hall of building C
(next to the stores)
(In French: Monday March 10 2025)
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Affected by the deterioration of the Rockhill Apartments in Montreal, some tenants began meeting in July 2023 to consider ways to address the situation.
From these meetings emerged the Rockhill Tenants Collective, a spontaneous group dedicated to upholding the rights of residents and the heritage value of this once upscale and avant-garde complex.
