Billing Errors and Legal Notices: No Plan So Far

The Rockhill administration told the RTC that they have escalated the issue of the numerous billing errors and related unjustified notices of legal action. Unfortunately there is nothing concrete so far and the Montreal-based team is left without the ability to drive this process, as they cannot commit to any specific steps or timeframes.

The RTC reminded the administration of the level of stress caused by the numerous and frequently elderly tenants targeted without justification. This is particularly intolerable as the letters are sent multiple times in spite of having discussed the issues in person with administration representatives.

The administration was advised that, in light of the large number of invalid notices being sent out, a tenant could successfully argue to the administrative tribunal that they can no longer take those letters seriously since they regularly are sent by mistake.

The administration said that they were verifying the accounts one by one. The RTC countered that what tenants are looking for is a commitment to a change of procedures so that good tenants that pay their rents are not treated like delinquents through no fault of their own.